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Legal Information

Crombie Wilkinson Solicitors LLP - General Information

Crombie Wilkinson Solicitors LLP is a limited liability partnership registered in England & Wales (number OC353865). Our registered office is Clifford House, 19 Clifford Street, York, YO1 9RJ.

Crombie Wilkinson Solicitors LLP is authorised and regulated by the Solicitors Regulation Authority. Our SRA number for our head office in York is 538004.

A list of members is available in each of our offices in York, Malton and Selby. We use the term ‘director’ to refer to a member of Crombie Wilkinson Solicitors LLP.

The VAT registration number for Crombie Wilkinson Solicitors LLP is 169 058 634.

Crombie Wilkinson Solicitors LLP maintains professional indemnity insurance in accordance with our regulatory obligations as imposed by the SRA. Details of our professional indemnity insurance are available for inspection at our offices and/or on request. We are insured by AmTrust Europe Limited under policy number P13B298115P.

Crombie Wilkinson Solicitors LLP is registered with the Information Commissioner. Our reference number is ZA098708.

Complaints

Crombie Wilkinson Solicitors LLP operates an internal complaints handling system to help us resolve problems. Our client care letter provides clients with the name of the person to whom the matter will be referred if the problem cannot be resolved by the Legal Adviser responsible for the legal work. A copy of our Complaints Handling Procedure is available upon request.

If, for any reason, we are unable to resolve the problem between us, then you can ask the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ or www.legalombudsman.org.uk (tel: 0300 555 0333 or email: enquiries@legalombudsman.org.uk) to consider your complaint.

Normally, you would need to bring a complaint within six months of receiving a final written response from us about your complaint. This facility is only available to private individual clients, very small businesses, charities, clubs and trusts.

Alternative complaints bodies such as ProMediate (www.promediate.co.uk) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.

The EU regulation on Consumer Online Dispute Resolution enables clients who have a complaint about a service bought online to submit a complaint to an ODR platform. Please see this link for further information.

Cyber crime

Fraudsters are increasingly targeting law firms and their clients, and may attempt to trick clients into sending funds to the wrong bank account.

If you receive an email purporting to come from Crombie Wilkinson Solicitors LLP which informs you of a change to our bank account details, please speak to us straight away. The email may be fraudulent. Please do not send funds to the changed bank account. Crombie Wilkinson Solicitors LLP will not accept responsibility if you send money to the wrong bank account.

Accreditations

Crombie Wilkinson Solicitors LLP hold the Lexcel accreditation. Lexcel is the Law Society’s legal practice quality mark. As a Lexcel accredited practice, we are subject to an annual rigorous independent assessment to ensure we meet required standards of excellence in practice management and client care.

Crombie Wilkinson Solicitors LLP has also been awarded accreditation against the Investors in People Standard, demonstrating their commitment to high performance through good people management.

Investors in People is the international standard for people management, defining what it takes to lead, support and manage people effectively to achieve sustainable results. Underpinning the Standard is the Investors in People framework, reflecting the latest workplace trends, essential skills and effective structures required to outperform in any industry. Investors in People enables organisations to benchmark against the best in the business on an international scale.

Crombie Wilkinson Solicitors LLP hold the Law Society’s Conveyancing Quality Scheme (CQS) accreditation. CQS provides a recognised quality standard for residential conveyancing practices. As an accredited practice, we must demonstrate compliance with the CQS prototcol, which indicates that we follow best practice, meet the highest standards of technical expertise and client service and are able to satisfy regulators, lenders and insurers.

Policies

Corporate Responsibility

At Crombie Wilkinson, respecting and including every individual is one of our key values and one that applies equally to the wider community as well as to our staff. We have a strong ethical responsibility towards the communities in which we operate and our attitude, commitment, and activities reflect this.

We engage with the community in various ways. By working with our local communities we are able to identify and respond to their needs, offering help that makes an enduring impact. These activities also benefit Crombie Wilkinson and our employees by providing a valuable opportunity for both personal and professional development, fulfilling our desire to use our skills and experience to help others and put something back into society.

Protection of the environment in which we live and operate is also part of Crombie Wilkinson’s values and principles and we consider it to be a key part of sound business practice. Care for the environment is one of our key responsibilities and an important part of the way in which we do business.

We:

  • Comply with all relevant environmental legislation, regulations and approved codes of practice;
  • Protect the environment by striving to prevent and minimise our contribution to pollution of the land, air, and water;
  • Seek to keep wastage to a minimum and maximise the efficient use of materials and resources;
  • Manage and dispose of all waste in a responsible manner;
  • Provide training for our staff so that we all work in accordance with this policy and within an environmentally aware culture;
  • Regularly communicate our environmental performance to our employees and other significant stakeholders;
  • Develop our management processes to ensure that environmental factors are considered during planning and implementation;
  • Monitor and continuously improve our environmental performance.

Equality and Diversity

Crombie Wilkinson Solicitors LLP is committed to ensure equal opportunities in all of its dealings. This means that all clients, job applicants and employees will receive equal treatment regardless of sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origins, disability or age and the Firm has a zero-tolerance of bullying.