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Reception and Office Administrator Pickering office

Role Summary

This job role operates a multi-line telephone system to answer incoming calls; directs callers to appropriate personnel; completes a variety of administrative duties to contribute to the smooth running of the office for the benefit of all staff. We are looking for someone with at least 2 year’s reception/admin experience.

Department: Business Support - Reception

Reports to: HR & Development Manager

Location: Pickering office


  • The effective and efficient processing of all incoming telephone calls
  • Receipt of post and distribution of the same
  • Attending to clients and visitors to the office, ensuring privacy and confidentiality at all times
  • Maintaining the cleanliness and presentation of the Reception area at all times
  • Ensuring all Reception equipment is fully functioning
  • Management, logging, storage and retrieval of files and deeds from storage
  • Accurate logging of removal of files and deeds and Wills
  • Retrieval of files and deeds and Wills
  • Carry out scanning of closed Wills files for all offices
  • Order stationery and consumable deliveries and store away
  • Carrying out shopping when required
  • Arranging couriers and deliveries
  • To act as courier within local area for urgent deliveries / collections
  • Getting quotes and ordering office furniture
  • Report any defects or maintenance requirements and undertaking general office maintenance as directed
  • Manage the receipts for all cash and cheques received at Reception
  • Dealing with banking and the handling of petty cash
  • Manage credit and debit card payments at Reception and print end of day reports
  • Distribute to Legal Advisors / Secretaries the receipts for all cash and cheques received at Reception
  • Organising swears
  • Taking certified copies of identification documents
  • Overseeing weekly Fire Alarm tests
  • Web enquiries inbox checking
  • Setting up of meeting rooms and clearing of same following meetings
  • Arranging drinks and catering as required
  • General administrative duties e.g. scanning, photocopying and distribution of copies
  • Archiving of closed files and ensuring records are maintained of closed files and their location


  • Dealing with clients face-to-face
  • Working within a professional busy office environment
  • Knowledge of archiving systems
  • Impeccable telephone manner and communication skills
  • Smart appearance
  • Good standard of education
  • Ability to use diplomacy, tact and sensitivity
  • Good people management skills
  • Ability to work under pressure
  • Outgoing personality

This job description has been designed to indicate the general nature and level of work performed by job holders within this role.  It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of staff assigned to the job.

About Us

Crombie Wilkinson is one of North Yorkshire's largest and most long-established firms.  With offices in York, Selby, Malton and Pickering we are uniquely placed to serve the region with a comprehensive and high-quality legal service and we place much importance on our local knowledge, as well as our speedy and personal service and our down to earth approach.

We are an ambitious firm, with high standards of client care. We are also passionate about developing our people and we are both Lexcel and Investors in People accredited.


We offer a competitive salary and benefits package – which includes 25 days holiday a year (plus bank holidays), Birthday off work, Health Plan, Employee Assistance Programme, Staff Discounts, plus more.

We provide a fully supportive background to your Continuous Professional Development within a friendly team environment.

To apply for a job vacancy we are advertising, please email your CV with a covering letter to hr@crombiewilkinson.co.uk