Despite the challenging times we find ourselves in, we are proud to say that our excellent client care is still being delivered. We are pleased to announce that Lexcel, the Law Society’s Quality Mark, have just confirmed our re-accreditation for 2020....
Crombie Wilkinson Solicitors – By your side
At Crombie Wilkinson we care about our clients; now and for their future.
This is why when you become a client of Crombie Wilkinson, we enrol you into our Client Club, which offers many benefits including our Service Pledge.
Our Client Club gives you the peace of mind that we are committed to looking after you and your family. By taking the time to understand your personal circumstances, we will work hard to ensure your affairs are in order to prevent possible problems and mitigate risks which may come up in later life.
We call this part of the Client Club service our ‘Platform’. Our promise is to make sure all our clients are on our Platform, benefiting from proactive engagement with us so we can provide you with the ongoing care and assistance we pride ourselves on delivering.
Crombie Wilkinson Solicitors Service Pledge
We will work together as a team to deliver an excellent client experience for you.
To achieve this we will:
- listen and care about you and your circumstances
- treat you politely, considerately and with respect
- work with you as a team so you come to know and trust us
- update you regularly using plain language
- work hard to avoid delays
- contact you should unforeseen events happen
- ensure there are no surprises on costs
- take on board your feedback so we can continuously improve our service
For more information and to contact a member of our team, click here.