We understand that when working for an organisation that has multiple departments across several offices, it can mean that communication is not always as effective as it should be all of the time and can end up with some staff not being as up to date on what is happening across the firm.
We have a monthly Managing Director update within our monthly staff newsletter which covers a wide range of updates about the firm, we also have a dedicated Staff Engagement and Actions Team.
Our Staff Engagement and Actions Team (SEAT) is made up of staff representatives from each of our four offices and from various job role types across the firm. The SEAT has two roles, firstly to make sure that the staff they are allocated are kept up to date and more importantly ask them if they have anything they want to raise for the firm to consider, have they any ideas they want to put forward or anything else they want discussing/reviewing.
Our communication with our staff is very much a two-way process and whilst there is always the opportunity to discuss things with your line manager, HR manager or a Director, our SEAT gives a wider platform to have your say.
The members of the SEAT are reviewed every 6 months, anyone on the committee who wants to stand down can do so at this point and nominations for a replacement are asked for so that another staff member can join the committee. We ask that anyone who would like to take up a role on the SEAT commits to being proactive, positive and passionate about the projects and work of the SEAT to inspire us as a whole team to continue to improve.
The SEAT also works with our HR and Marketing teams to ensure that our annual charitable fundraising and community support work is co-ordinated and carried out.
The work of the SEAT demonstrates 3 of our 4 firm Values –
#Citizenship
#ContinuousImprovement
#CommunityFocus
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It was a delightful to work with you and we will certainly come to you again for legal work.
We would recommend you to anyone as we were highly satisfied.
We have come across other legal teams and seen how their services have worked and we would highly recommend Crombie Wilkinson as they are competent and approachable in their services.
Everything was explained clearly and as a first time buyer I found this particularly helpful.
Have huge confidence in Crombies, always listen, always act.
Having had previous property related work completed in a prompt and satisfactory manner we were more than happy to approach your company for further work on our behalf.
Your firm did an excellent job meeting my expectations at a sensible cost.
You are available for the client, you communicate with the client, you do this within 24-48 hours, we feel safe with you because of this.
Our solicitor, secretary and the reception staff all excellent service.
Quick and easy, I have already recommended a friend, they are also using you to buy a house.
Your patience and support has been much appreciated. You helped me through a very difficult, frustrating time but I am already settled in my new home and the children all feel happy there, in fact they have hardly left!!
Everyone was so friendly, we were soon put at ease.
Immediate attention and sunny disposition, caring, nothing was too much. Levels of service are perfect, no improvement necessary.
I was very pleased with Crombie Wilkinson. I will in future always go back with any problems I may have.
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