In 2018, we established our 4 firm Values. Whilst we have always had the sentiment of the action behind each value as part of our day to day working ethos, we wanted to formalise what we were doing so that every action and activity as individuals or as a firm, could be focused on by one or more of the commitments behind our Values.
We put great emphasis on our Values across all the activity we do as a legal firm. Our Values underpin our strategy, and we want to ensure that every member of the team embraces them to further our ambitions for our business, our people and our clients.
Our Values work alongside our Service Pledge. Our Service Pledge is our commitment to clients and indeed anyone who works with us, that we will work together as a team to deliver an excellent client experience for you. Find out more about the 8 commitments that make up our Service Pledge, which is part of our Client Club.
Our Values are:
Client Centred - We recognise our clients are at the heart of everything we do and we are committed to providing a professional, friendly and approachable service.
Continuous Improvement - We embrace feedback and are positive towards change in our services and personal development.
Citizenship - We are proud to work together as one team with one goal to deliver excellent client service.
Community Focused - We are passionate and active in giving back to the communities where we live and work.
CW GEM Awards
Our annual GEM Awards (Going the Extra Mile) are awarded in December each year. This is where our staff nominate their colleagues for outstanding performance where they have gone 'above and beyond' what is expected of them to demonstrate our core values. It is a great way to celebrate our 4 firm Values and bring them to life.
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It was a delightful to work with you and we will certainly come to you again for legal work.
We would recommend you to anyone as we were highly satisfied.
We have come across other legal teams and seen how their services have worked and we would highly recommend Crombie Wilkinson as they are competent and approachable in their services.
Everything was explained clearly and as a first time buyer I found this particularly helpful.
Have huge confidence in Crombies, always listen, always act.
Having had previous property related work completed in a prompt and satisfactory manner we were more than happy to approach your company for further work on our behalf.
Your firm did an excellent job meeting my expectations at a sensible cost.
You are available for the client, you communicate with the client, you do this within 24-48 hours, we feel safe with you because of this.
Our solicitor, secretary and the reception staff all excellent service.
Quick and easy, I have already recommended a friend, they are also using you to buy a house.
Your patience and support has been much appreciated. You helped me through a very difficult, frustrating time but I am already settled in my new home and the children all feel happy there, in fact they have hardly left!!
Everyone was so friendly, we were soon put at ease.
Immediate attention and sunny disposition, caring, nothing was too much. Levels of service are perfect, no improvement necessary.
I was very pleased with Crombie Wilkinson. I will in future always go back with any problems I may have.
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